Our Pledge
Defining How We Help our Clients Achieve Success
Having a set of clear principles and guideposts lets employees know where they stand and customers know our values and the quality of service they will receive. The RMS Pledge defines a consistent set of expectations for how we operate and interact—with our clients, customers, and each other.
#1 Performance
We strive to be #1, delivering at the highest possible levels for our clients. Our entire organization is focused on being a top performer on client scorecards and exceeding client expectations.
World-Class People
Delivering superb customer service starts with getting the right people in the door. That's why everything we do at RMS ensures we have the right agent, in the right seat, with the right tools, at the right time so that customers feel valued and have a superb service experience.
Global Company, Local Presence
RMS services a client's customer care or collection needs from virtually any place at any time. In every corner of the globe, we provide one resource and the necessary expertise for overseas services.
Next Generation Technology
At RMS we invest in technology to enhance customer service, improve compliance and data security, and offer ways to make things easier for our clients.
Quality Assurance
Our clients trust us with their reputations, a responsibility we take very seriously. That's why we have a commitment to have quality and client standards embedded in our systems, processes and culture.
